Common questions
Questions we get before the first order.
Eligibility, verification, documentation, pricing structure, and payment — answered without hedging. Anything not answered here, ask us during verification.
Who can order from Certamer?
Verified businesses only: peptide brands, clinics, research laboratories, and formulators. We do not open individual accounts.
Every applicant is checked before an account is activated, and accounts that fail verification are declined rather than downgraded.
What do I need to apply?
A business email on your company domain and your company website. An EIN is optional but speeds review.
The form takes about 4 minutes. Applications are decided within one business day.
How do I verify a certificate of analysis?
Enter the lot number in the CoA lookup at app.certamer.com. It is available to verified account holders, and every shipped invoice carries a QR code per lot that opens the certificate directly after sign-in.
The lookup record is canonical: it is the source of truth for a lot’s analytical values. If a document disagrees with the lookup, the lookup governs.
What is on a Certamer CoA?
Identity by mass spectrometry, purity by HPLC, endotoxin by LAL assay, appearance by visual inspection, and net content — reported for the specific production lot, never inherited from a product line or a previous batch.
The full anatomy of a certificate, and the lifecycle a lot moves through, are documented on the quality page.
How does quantity-tier pricing work?
Five quantity tiers per SKU, from 10 vials up to 1,000+ vials. The tier applied is determined by the quantity ordered for that SKU.
A 10-vial order minimum applies across the order, in multiples of 10. Every tier price is published before you apply; ordering needs a verified business account.
How are the vials packaged, and what packaging and labelling options are there?
Every 10 vials ship seated in a clear plastic clamshell. The clamshell lid carries the compound name, strength, lot number, MFG date and the research-use statement; the vials themselves are unlabelled. Choose custom labelling to add your own artwork to each vial — the clamshell stays labelled as standard.
Two options at order time. Blank vials in the labelled clamshell — no surcharge, the default. Custom labelling — your artwork on every vial at $1.00 per vial from 100 vials per SKU, with a rendered proof before you order and Certamer sign-off before print. Whichever you choose, the vials come from the same lots with the same third-party analysis.
How do I pay?
ACH or wire against an invoice. Nothing is charged at checkout.
Your order and its lot allocation are held for 5 business days while payment clears. Card payments are coming soon. Net terms are available to qualified accounts on request.
Do you sell to individuals?
No — every time.
That answer is the point of the gate. Suppliers that sell to anyone attract the scrutiny that shuts suppliers down, and their customers lose a supply chain overnight. Restricting sales to verified businesses is what keeps this one predictable for the brands, clinics, and labs that depend on it.
Still deciding? Verify a lot first.
Every lot's certificate is public before you buy. Check one, then apply.
FOR LABORATORY RESEARCH USE ONLY. SOLD EXCLUSIVELY TO VERIFIED BUSINESSES.